Handle Escalations & Retention for Banking products
Interacting with Supervisors and Manger for Process and product related issues and Resolutions
Following up regularly with clients for escalation issues and ensuring that all escalations are closed within timelines
Highlighting frequent and repeated issues to the clients and following up with them for resolving the same
Maintaining escalation team trackers and publishing timely reports to the supervisors and clients
Guiding new officers and supporting the floor in Peak Hours.
Salary: Not Disclosed by Recruiter
Industry:Banking / Financial Services / Broking
Functional Area:Financial Services, Banking, Investments, Insurance
Role Category:Retail/Personal Banking
Role:CRM/Phone/Internet Banking Executive
Desired Candidate Profile
UG:B.B.A / B.M.S - Management, B.Com - Commerce
PG:M.Com - Commerce, MBA/PGDM - Any Specialization
Buzzworks Business Services Pvt Ltd.
Recruiter Name:Sumithra K
Contact Company:Buzzworks Business Services Pvt Ltd.
Address :201, Crystal Tower CHS Ltd., 75, Gundavali Cross Lane, Andheri Kurla Road, Andheri - East, MUMBAI, Maharashtra - 400069,India